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ScreenKin Support
What do you need help with?
Android
Android Setup Guide
Add your Android device to someone else's ScreenKin Account
Filtering / Porn Blocker for Android
Android Battery Life Suggestions
Accessibility Permission Issues
Why does the Truple app keep shutting down on my android device?
Android app shutdown event
Android Uninstall Guide
No internet when filter enabled
Black screenshots from Android device
Android screencast permission and Streaming services
Why does Best Accountability keep asking for the screencast permission?
Screenshot with Lock icon
Windows
Windows Setup Guide
Add your Windows computer to someone else's account
Windows Firewall Fix
Windows Uninstall Guide
Windows Text Redaction on non-English machines
iPhone / iPad (iOS)
iOS (iPhone / iPad) Setup Guide
iOS Uninstall Guide
MacOS (OSX)
MacOS (OSX) Setup Guide
Add your Mac to someone elses ScreenKin Account
MacOS Uninstall Guide
Chromebook (Chrome OS)
Chromebook Setup Guide
Add your Chromebook to someone else's account
Filtering / Porn Blocker for Chromebooks
Chrome OS Uninstall Guide
Chrome OS Permission Guide
Lockdown guest mode, other profiles.
Kindle
Kindle Fire Setup Guide
Add your Kindle Fire Tablet to someone else's account
Kindle Uninstall Guide
Account Management
How do I cancel my subscription?
How do I update my payment method?
How do I change my ScreenKin e2ee passcode?
How do I create a ScreenKin account?
How do I disable end-to-end encryption
How do I enable end-to-end encryption
How do I lock my account?
How do I reset my ScreenKin e2ee passcode if I've forgotten it?
How do I subscribe?
How do I change my ScreenKin account password?
How do I unlock my account?
How do I switch the account email address?
How do I upgrade/downgrade my ScreenKin subscription?
Device Management
Add new device to account
Change device settings
Adjust block tamper
Adjust blur levels
Adjust screenshot interval/frequency
Adjust monitoring
Adjust risk rating sensitivity levels
Adjust device type
New phone/device guide
Delete device from account
Change text redaction setting
Reports
Sample accountability report
How do I set up reports?
How do I remove a report recipient?
Limit the data report recipients can see
Change report frequency
How do I enable immediate alerts?
Misc
Download Event Log
ScreenKin App Domains
Airplane / Offline Mode
Excessive screenshots
High risk screenshot inaccuracy
Troubleshoot "No Events Captured"
Incognito / Private browser
Screenshot interval frequency explained
How to send log files
Why you're asked to enter end-to-end encryption passcode
Linux
Linux Setup Guide
Add your linux device to someone else's account
Linux Uninstall Guide