Truple Logo
ScreenKin Support
What do you need help with?
iPhone / iPad (iOS)
iPhone / iPad Setup Guide
View reports from iPhone / iPad
iOS Uninstall Guide
Android
Android Setup Guide
Add your child's Android device to your ScreenKin Account
Web Filtering / Content Blocker for Android
Android Battery Life Suggestions
Android app shutdown event
Accessibility Permission Issues
Black screenshots from Android device
Android Uninstall Guide
Why does the monitoring app keep asking for the screencast permission?
No internet when filter enabled
Android screencast permission and Streaming services
Screenshot with Lock icon
Windows
Windows Setup Guide
Add your child's Windows computer to your account
Windows Firewall Fix
Windows Uninstall Guide
Windows Text Redaction on non-English machines
MacOS (OSX)
MacOS (OSX) Setup Guide
MacOS Uninstall Guide
Chromebook (Chrome OS)
Chromebook Setup Guide
Add your child's Chromebook to your account
Filtering / Content Blocker for Chromebooks
Chrome OS Uninstall Guide
Chrome OS Permission Guide
Lockdown guest mode, other profiles.
Linux
Linux Setup Guide
Add your child's linux device to your account
Linux Uninstall Guide
Kindle
Kindle Fire Setup Guide
Add your child's Kindle Fire Tablet to your account
Kindle Uninstall Guide
Account Management
How do I change my ScreenKin e2ee passcode?
How do I update my payment method?
How do I cancel my subscription?
How do I disable end-to-end encryption?
How do I create a ScreenKin account?
How do I lock my account?
How do I enable end-to-end encryption?
How do I reset my ScreenKin e2ee passcode if I've forgotten it?
How do I change my ScreenKin account password?
How do I subscribe?
How do I switch the account email address?
How do I unlock my account?
How do I upgrade/downgrade my ScreenKin subscription?
Device Management
Add new device to account
Change device settings
Adjust blur levels
Adjust monitoring
Adjust risk rating sensitivity levels
Adjust screenshot interval/frequency
Delete device from account
Change text redaction setting
New phone/device guide
Reports
How do I set up reports?
Change report frequency
How do I remove a report recipient?
Misc
Download Event Log
Airplane / Offline Mode
Excessive screenshots
Incognito / Private browser
ScreenKin App Domains
High risk screenshot inaccuracy
Troubleshoot "No Events Captured"
Screenshot interval frequency explained
Why you're asked to enter end-to-end encryption passcode