Below you'll find steps for troubleshooting issue when ScreenKin stops capturing data.

iPhone/iPad

The steps below must be performed on the device that is not capturing screenshots. If needed, you can email these instructions.

1. Is your account subscribed and fully paid? You can check for billing issues on the accounts page.
2. Restart the monitored iPhone/iPad device, and open up the ScreenKin app.
3. Does the app ask for any permissions? If so, grant them.
4. Click "Start Monitoring"
5. Use the device for a few minutes.
6. Stop the broadcast.
7. Open up the ScreenKin app.
8. Check if screenshots are now appearing in the report or not.
9. If no screenshots appear, is the iPhone/iPad connected to a reliable internet connection? If not, please connect to one. The app cannot send data unless it has an internet connection.

Note: If apps are not being blocked when the monitoring broadcast is not active, you need to remove apps from your "Always allowed" lists. One of those lists is accessible from within the app itself, by clicking the Settings tab, then selecting "Always allowed apps". The other list is controlled by Screen Time settings found within the Settings app itself.

Once you've performed these steps you should start to see data capture resume. If you don't, contact support@screenkin.com.