All Articles
How do I cancel my subscription?
Steps to cancelling your subscription
August 4, 2025
How do I change my ScreenKin e2ee passcode?
Steps to changing your ScreenKin e2ee passcode
August 4, 2025
How do I update my payment method?
Steps that describe how you change your card number, zip code, etc.
August 4, 2025
How do I create a ScreenKin account?
Steps to creating a ScreenKin account.
August 4, 2025
How do I disable end-to-end encryption
Once enabled, end-to-end encryption cannot be disabled.
August 4, 2025
Request a refund
Steps to request a refund
August 4, 2025
How do I enable end-to-end encryption
Steps to enabling end-to-end encryption (e2ee)
August 4, 2025
How to increase unlimited plan device limit
Instructions for requesting an unlimited plan device limit increase
August 4, 2025
How do I change my ScreenKin account password?
Steps to changing your ScreenKin account password
August 4, 2025
How do I lock my account?
Locking your account prevents you from making major changes to the devices on your account.
August 4, 2025
How do I subscribe?
Guide explaining how you subscribe to ScreenKin
August 4, 2025
How do I switch the account email address?
What to do if you need to switch your account email address
August 4, 2025
How do I unlock my account?
Steps to unlock your ScreenKin account
August 4, 2025
How do I upgrade/downgrade my ScreenKin subscription?
Steps to change an existing ScreenKin subscription
August 4, 2025
Kindle Fire Setup Guide
How to setup ScreenKin on Kindle Fire devices
August 4, 2025
Add your Kindle Fire Tablet to someone else's account
How to request your device be added to another account
August 4, 2025
How do I reset my ScreenKin e2ee passcode if I've forgotten it?
Steps to resetting your ScreenKin e2ee passcode after you've forgotten it.
August 4, 2025
Kindle Uninstall Guide
How to uninstall Truple from a Kindle device
June 25, 2025
Add your Chromebook to someone else's account
How to use an invite code
August 4, 2025
Chrome OS Uninstall Guide
How to uninstall Truple from a Chromebook
June 25, 2025
Filtering / Porn Blocker for Chromebooks
Guide to setting up filtering on Chromebook devices
June 25, 2025
Chrome OS Permission Guide
How to grant entire screen permission
June 25, 2025
Chromebook Setup Guide
How to setup ScreenKin on Chromebooks
August 4, 2025
Lockdown guest mode, other profiles.
Guide to locking down Chromebook devices
June 25, 2025
Add your linux device to someone else's account
How to request your device be added to another account
August 4, 2025
Linux Setup Guide
How to setup ScreenKin on Linux
August 4, 2025
Linux Uninstall Guide
How to uninstall Truple from a Linux device
June 25, 2025
iOS DNS's accountability explained
Understand the differences with accountability through DNS
June 25, 2025
Add your iOS device to a ScreenKin Account
How to add your android device using the new add device process
August 4, 2025
iOS Limitations
Understand the limitations of Truple on iOS
June 25, 2025
iOS Uninstall Guide
How to uninstall ScreenKin from an iPhone/iPad
August 4, 2025
iOS (iPhone / iPad) Setup Guide
How to setup ScreenKin filtering and web history tracking on iOS
August 4, 2025
iOS Supervised Setup Guide
How to set up Truple on a supervised device
June 25, 2025
Accessibility Permission Issues
Instructions for resolving Accessibility Permission issues
June 25, 2025
Add your Android device to someone else's ScreenKin Account
How to add your android device using the new add device process
August 4, 2025
Android app shutdown event
Explanation behind monitoring shutdown event
June 25, 2025
Why does the Truple app keep shutting down on my android device?
Battery optimization problems, and how to fix them.
June 25, 2025
Incognito / Private browser alerts
Example alert for incognito / private browser on Android
June 25, 2025
Android Setup Guide
How to setup ScreenKin on Android
August 4, 2025
Android Uninstall Guide
How to uninstall Truple from an Android device
June 25, 2025
Android Battery Life Suggestions
Overview of Truple's impact on Android battery life
June 25, 2025
Black screenshots from Android device
Reasons why black screenshots appear
June 25, 2025
How to directly install Truple for Android
Instructions for directly installing the Truple app on Android
June 25, 2025
No internet when filter enabled
Troubleshooting steps for filtered internet
June 25, 2025
Filtering / Porn Blocker for Android
Guide to setting up filtering on Android devices
June 25, 2025
Why does Truple keep asking for the screencast permission?
Explanation behind the use of the screencast permission on Android
June 25, 2025
Android screencast permission and Streaming services
How to use auto-pause to get Truple to not interfere with Hulu, NFL app, etc.
June 25, 2025
Screenshot with Lock icon
Why do I see a screenshot with a black background and a lock icon?
June 25, 2025
Add new device to account
How to add a new device to your account
August 4, 2025
Adjust block tamper
How to adjust tamper block
June 25, 2025
Adjust blur levels
How to adjust image blurring levels
August 4, 2025
Adjust monitoring
How to enable/disable monitoring for a device
August 4, 2025
Adjust risk rating sensitivity levels
How to adjust risk rating sensitivity levels
August 4, 2025
Adjust screenshot interval/frequency
How to adjust screenshot frequency
August 4, 2025
Adjust device type
How to adjust device type
June 25, 2025
Delete device from account
How to delete a device from your account
August 4, 2025
Change device settings
How to adjust device settings
August 4, 2025
New phone/device guide
How to handle a new phone or device
August 4, 2025
Change text redaction setting
How to adjust text redaction feature
August 4, 2025
Account Deletion
You can delete your account
August 4, 2025
Airplane / Offline Mode
How does ScreenKin work when there's no internet connection?
August 4, 2025
ScreenKin App Domains
Domains to whitelist
August 4, 2025
Download Event Log
Steps to download and email the event log
August 4, 2025
Excessive screenshots
Screenshot limits for devices
August 4, 2025
Truple Web Filter and block tamper unlock code
Get an unlock code
June 25, 2025
High risk screenshot inaccuracy
Screenshot risk rating engine explained
August 4, 2025
Incognito / Private browser
How incognito is monitored on each platform
June 25, 2025
Invite Code instructions
Instructions for using an invite code
June 25, 2025
Troubleshoot "No Events Captured"
Steps to take to resolve issues when events are failing to be captured.
August 4, 2025
Screenshot interval frequency explained
Understand how ScreenKin captures screenshots
August 4, 2025
Why you're asked to enter end-to-end encryption passcode
Understand why you're being asked for it, and how to have your browser to save it.
August 4, 2025
How to send log files
Steps to send log files on Windows, Linux, MacOS
June 25, 2025
Netflix, computer games screen not captured
Explanation behind netflix and other streaming sites not being captured in screenshots
June 25, 2025
Windows Firewall Fix
Fix issues with Windows Firewall
June 25, 2025
Windows Setup Guide
How to setup ScreenKin on Windows
August 4, 2025
Add your Windows computer to someone else's account
How to request your device be added to another account
August 4, 2025
Windows Text Redaction on non-English machines
Get text redaction to work by installing the English language
June 25, 2025
Windows Uninstall Guide
How to uninstall Truple from a Windows device
June 25, 2025
Limit the data report recipients can see
Steps to adjusting data access limits on reports
June 25, 2025
How do I set up reports?
Steps to adding a report recipient
August 4, 2025
Change report frequency
Steps to adjusting report frequency
August 4, 2025
How do I enable immediate alerts?
Steps to adjusting immediate alert setting
June 25, 2025
How do I remove a report recipient?
Steps to remove a report recipient
August 4, 2025
Sample accountability report
Example report
June 25, 2025
Add your Mac to someone elses ScreenKin Account
How to request your device be added to another account
August 4, 2025
MacOS Uninstall Guide
How to uninstall Truple from a MacOS device
June 25, 2025
MacOS (OSX) Setup Guide
How to setup ScreenKin on Mac
August 4, 2025
MacOS (OSX) App Update Guide
How to update your Truple MacOS App
June 25, 2025
MacOS Swift 5 Runtime Libraries
Older versions of Mac OS require these libraries to run Truple
June 25, 2025