All Articles
How do I cancel my subscription?
Steps to cancelling your subscription
November 11, 2025
How do I change my ScreenKin e2ee passcode?
Steps to changing your ScreenKin e2ee passcode
November 11, 2025
How do I update my payment method?
Steps that describe how you change your card number, zip code, etc.
November 11, 2025
How do I disable end-to-end encryption
Once enabled, end-to-end encryption cannot be disabled.
November 11, 2025
How do I create a ScreenKin account?
Steps to creating a ScreenKin account.
November 11, 2025
How to increase unlimited plan device limit
Instructions for requesting an unlimited plan device limit increase
November 11, 2025
Request a refund
Steps to request a refund
November 11, 2025
How do I lock my account?
Locking your account prevents you from making major changes to the devices on your account.
November 11, 2025
How do I reset my ScreenKin e2ee passcode if I've forgotten it?
Steps to resetting your ScreenKin e2ee passcode after you've forgotten it.
November 11, 2025
How do I change my ScreenKin account password?
Steps to changing your ScreenKin account password
November 11, 2025
How do I subscribe?
Guide explaining how you subscribe to ScreenKin
November 11, 2025
How do I enable end-to-end encryption
Steps to enabling end-to-end encryption (e2ee)
November 11, 2025
How do I switch the account email address?
What to do if you need to switch your account email address
November 11, 2025
Add your child's Kindle Fire Tablet to your account
How to request your child's device be added to your account
November 11, 2025
Kindle Uninstall Guide
How to uninstall the monitoring app from a Kindle device
November 11, 2025
Kindle Fire Setup Guide
How to setup ScreenKin parental monitoring on Kindle Fire devices
November 11, 2025
Chrome OS Uninstall Guide
How to uninstall the monitoring app from a Chromebook
November 11, 2025
How do I upgrade/downgrade my ScreenKin subscription?
Steps to change an existing ScreenKin subscription
November 11, 2025
How do I unlock my account?
Steps to unlock your ScreenKin account
November 11, 2025
Filtering / Content Blocker for Chromebooks
Guide to setting up web filtering on Chromebook devices
November 11, 2025
Chromebook Setup Guide
How to setup ScreenKin parental monitoring on Chromebooks
November 11, 2025
Lockdown guest mode, other profiles.
Guide to locking down Chromebook devices
November 11, 2025
Accessibility Permission Issues
Instructions for resolving Accessibility Permission issues
November 11, 2025
Add your child's Chromebook to your account
How to use an invite code
November 11, 2025
Chrome OS Permission Guide
How to grant entire screen permission
November 11, 2025
Android app shutdown event
Explanation behind monitoring shutdown event
November 11, 2025
Incognito / Private browser alerts
Example alert for incognito / private browser on Android
November 11, 2025
Android Uninstall Guide
How to uninstall the monitoring app from an Android device
November 11, 2025
Android Setup Guide
How to setup ScreenKin parental monitoring on Android
November 11, 2025
How to directly install the monitoring app for Android
Instructions for directly installing the monitoring app on Android
November 11, 2025
Add your child's Android device to your ScreenKin Account
How to add your child's android device using the new add device process
November 11, 2025
Android Battery Life Suggestions
Overview of Truple's impact on Android battery life
November 11, 2025
No internet when filter enabled
Troubleshooting steps for filtered internet
November 11, 2025
Adjust blur levels
How to adjust image blurring levels
November 11, 2025
Web Filtering / Content Blocker for Android
Guide to setting up web filtering on Android devices
November 11, 2025
Black screenshots from Android device
Reasons why black screenshots appear
November 11, 2025
Why does the monitoring app keep asking for the screencast permission?
Explanation behind the use of the screencast permission on Android
November 11, 2025
Android screencast permission and Streaming services
How to use auto-pause to get the monitoring app to not interfere with Hulu, NFL app, etc.
November 11, 2025
Adjust risk rating sensitivity levels
How to adjust risk rating sensitivity levels
November 11, 2025
Add new device to account
How to add a new device to your account
November 11, 2025
Adjust monitoring
How to enable/disable monitoring for a device
November 11, 2025
Delete device from account
How to delete a device from your account
November 11, 2025
Adjust screenshot interval/frequency
How to adjust screenshot frequency
November 11, 2025
New phone/device guide
How to handle a new phone or device
November 11, 2025
Screenshot with Lock icon
Why do I see a screenshot with a black background and a lock icon?
November 11, 2025
View reports from iPhone / iPad
How to view reports from an iOS device
November 11, 2025
Change text redaction setting
How to adjust text redaction feature
November 11, 2025
Account Deletion
You can delete your account
November 11, 2025
Change device settings
How to adjust device settings
November 11, 2025
iOS Uninstall Guide
How to uninstall ScreenKin from an iPhone/iPad
November 11, 2025
iPhone / iPad Setup Guide
How to setup ScreenKin for iPhone / iPad (iOS devices)
November 11, 2025
Airplane / Offline Mode
How does ScreenKin work when there's no internet connection?
November 11, 2025
High risk screenshot inaccuracy
Screenshot risk rating engine explained
November 11, 2025
iPhone / iPad Setup Guide Document
Document outlining setup steps for ScreenKin for iPhone / iPad (iOS devices)
November 11, 2025
ScreenKin App Domains
Domains to whitelist
November 11, 2025
Incognito / Private browser
How incognito is monitored on each platform
November 11, 2025
Download Event Log
Steps to download and email the event log
November 11, 2025
Why you're asked to enter end-to-end encryption passcode
Understand why you're being asked for it, and how to have your browser to save it.
November 11, 2025
Troubleshoot "No Events Captured"
Steps to take to resolve issues when events are failing to be captured.
November 11, 2025
Screenshot interval frequency explained
Understand how ScreenKin captures screenshots
November 11, 2025
MacOS (OSX) Setup Guide
How to setup ScreenKin parental monitoring on Mac
November 11, 2025
Linux Setup Guide
How to setup ScreenKin parental monitoring on Linux
November 11, 2025
MacOS Swift 5 Runtime Libraries
Older versions of Mac OS require these libraries to run the monitoring app
November 11, 2025
MacOS Uninstall Guide
How to uninstall the monitoring app from a MacOS device
November 11, 2025
Add your Mac to someone else's ScreenKin Account
How to request your child's device be added to your account
November 11, 2025
Add your child's linux device to your account
How to request your child's device be added to your account
November 11, 2025
How do I set up reports?
Steps to adding a report recipient
November 11, 2025
MacOS (OSX) App Update Guide
How to update your ScreenKin MacOS App
November 11, 2025
Excessive screenshots
Screenshot limits for devices
November 11, 2025
Linux Uninstall Guide
How to uninstall the monitoring app from a Linux device
November 11, 2025
Windows Firewall Fix
Fix issues with Windows Firewall
November 11, 2025
Change report frequency
Steps to adjusting report frequency
November 11, 2025
How do I remove a report recipient?
Steps to remove a report recipient
November 11, 2025
Add your child's Windows computer to your account
How to request your child's device be added to your account
November 11, 2025
Windows Uninstall Guide
How to uninstall the monitoring app from a Windows device
November 11, 2025
Netflix, computer games screen not captured
Explanation behind netflix and other streaming sites not being captured in screenshots
November 11, 2025
Windows Setup Guide
How to setup ScreenKin parental monitoring on Windows
November 11, 2025
Windows Text Redaction on non-English machines
Get text redaction to work by installing the English language
November 11, 2025