All Articles
How do I change my ScreenKin e2ee passcode?
Steps to changing your ScreenKin e2ee passcode
February 15, 2026
How do I update my payment method?
Steps that describe how you change your card number, zip code, etc.
February 15, 2026
How do I cancel my subscription?
Steps to cancelling your subscription
February 15, 2026
How do I disable end-to-end encryption?
Once enabled, end-to-end encryption cannot be disabled.
February 15, 2026
How do I create a ScreenKin account?
Steps to creating a ScreenKin account.
February 15, 2026
How do I lock my account?
Locking your account prevents you from making major changes to the devices on your account.
February 15, 2026
Request a refund
Steps to request a refund
February 15, 2026
How do I enable end-to-end encryption?
Steps to enabling end-to-end encryption (e2ee)
February 15, 2026
How do I reset my ScreenKin e2ee passcode if I've forgotten it?
Steps to resetting your ScreenKin e2ee passcode after you've forgotten it.
February 15, 2026
How do I change my ScreenKin account password?
Steps to changing your ScreenKin account password
February 15, 2026
How do I subscribe?
Guide explaining how you subscribe to ScreenKin
February 15, 2026
How do I switch the account email address?
What to do if you need to switch your account email address
February 15, 2026
How to increase unlimited plan device limit
Instructions for requesting an unlimited plan device limit increase
February 15, 2026
How do I unlock my account?
Steps to unlock your ScreenKin account
February 15, 2026
How do I upgrade/downgrade my ScreenKin subscription?
Steps to change an existing ScreenKin subscription
February 15, 2026
iOS Uninstall Guide
How to uninstall ScreenKin from an iPhone/iPad
February 15, 2026
View reports from iPhone / iPad
How to view reports from an iOS device
February 15, 2026
iPhone / iPad Setup Guide Document
Document outlining setup steps for ScreenKin for iPhone / iPad (iOS devices)
February 15, 2026
Android app shutdown event
Explanation behind monitoring shutdown event
February 15, 2026
Accessibility Permission Issues
Instructions for resolving Accessibility Permission issues
February 15, 2026
Add your child's Android device to your ScreenKin Account
How to add your child's android device using the new add device process
February 15, 2026
iPhone / iPad Setup Guide
How to setup ScreenKin for iPhone / iPad (iOS devices)
February 15, 2026
Incognito / Private browser alerts
Example alert for incognito / private browser on Android
February 15, 2026
Android Setup Guide
How to setup ScreenKin parental monitoring on Android
February 15, 2026
Black screenshots from Android device
Reasons why black screenshots appear
February 15, 2026
Android Battery Life Suggestions
Overview of Truple's impact on Android battery life
February 15, 2026
How to directly install the monitoring app for Android
Instructions for directly installing the monitoring app on Android
February 15, 2026
Android Uninstall Guide
How to uninstall the monitoring app from an Android device
February 15, 2026
Why does the monitoring app keep asking for the screencast permission?
Explanation behind the use of the screencast permission on Android
February 15, 2026
Web Filtering / Content Blocker for Android
Guide to setting up web filtering on Android devices
February 15, 2026
Screenshot with Lock icon
Why do I see a screenshot with a black background and a lock icon?
February 15, 2026
Add your child's Chromebook to your account
How to use an invite code
February 15, 2026
No internet when filter enabled
Troubleshooting steps for filtered internet
February 15, 2026
Android screencast permission and Streaming services
How to use auto-pause to get the monitoring app to not interfere with Hulu, NFL app, etc.
February 15, 2026
Filtering / Content Blocker for Chromebooks
Guide to setting up web filtering on Chromebook devices
February 15, 2026
Chrome OS Uninstall Guide
How to uninstall the monitoring app from a Chromebook
February 15, 2026
Chromebook Setup Guide
How to setup ScreenKin parental monitoring on Chromebooks
February 15, 2026
Chrome OS Permission Guide
How to grant entire screen permission
February 15, 2026
Lockdown guest mode, other profiles.
Guide to locking down Chromebook devices
February 15, 2026
Adjust blur levels
How to adjust image blurring levels
February 15, 2026
Add new device to account
How to add a new device to your account
February 15, 2026
Adjust monitoring
How to enable/disable monitoring for a device
February 15, 2026
Adjust risk rating sensitivity levels
How to adjust risk rating sensitivity levels
February 15, 2026
Adjust screenshot interval/frequency
How to adjust screenshot frequency
February 15, 2026
Delete device from account
How to delete a device from your account
February 15, 2026
Change text redaction setting
How to adjust text redaction feature
February 15, 2026
Change device settings
How to adjust device settings
February 15, 2026
New phone/device guide
How to handle a new phone or device
February 15, 2026
Add your child's Kindle Fire Tablet to your account
How to request your child's device be added to your account
February 15, 2026
Kindle Uninstall Guide
How to uninstall the monitoring app from a Kindle device
February 15, 2026
Kindle Fire Setup Guide
How to setup ScreenKin parental monitoring on Kindle Fire devices
February 15, 2026
Add your child's linux device to your account
How to request your child's device be added to your account
February 15, 2026
Linux Setup Guide
How to setup ScreenKin parental monitoring on Linux
February 15, 2026
Linux Uninstall Guide
How to uninstall the monitoring app from a Linux device
February 15, 2026
Download Event Log
Steps to download and email the event log
February 15, 2026
Account Deletion
You can delete your account
February 15, 2026
Airplane / Offline Mode
How does ScreenKin work when there's no internet connection?
February 15, 2026
Excessive screenshots
Screenshot limits for devices
February 15, 2026
Incognito / Private browser
How incognito is monitored on each platform
February 15, 2026
ScreenKin App Domains
Domains to whitelist
February 15, 2026
High risk screenshot inaccuracy
Screenshot risk rating engine explained
February 15, 2026
Troubleshoot "No Events Captured"
Steps to take to resolve issues when events are failing to be captured.
February 15, 2026
Screenshot interval frequency explained
Understand how ScreenKin captures screenshots
February 15, 2026
Why you're asked to enter end-to-end encryption passcode
Understand why you're being asked for it, and how to have your browser to save it.
February 15, 2026
How do I set up reports?
Steps to adding a report recipient
February 15, 2026
Change report frequency
Steps to adjusting report frequency
February 15, 2026
MacOS Uninstall Guide
How to uninstall the monitoring app from a MacOS device
February 15, 2026
MacOS (OSX) Setup Guide
How to setup ScreenKin parental monitoring on Mac
February 15, 2026
How do I remove a report recipient?
Steps to remove a report recipient
February 15, 2026
Windows Firewall Fix
Fix issues with Windows Firewall
February 15, 2026
Windows Setup Guide
How to setup ScreenKin parental monitoring on Windows
February 15, 2026
Add your child's Windows computer to your account
How to request your child's device be added to your account
February 15, 2026
Netflix, computer games screen not captured
Explanation behind netflix and other streaming sites not being captured in screenshots
February 15, 2026
Windows Uninstall Guide
How to uninstall the monitoring app from a Windows device
February 15, 2026
Windows Text Redaction on non-English machines
Get text redaction to work by installing the English language
February 15, 2026